Abstract:
+e banking industry is a market with great competition and dynamism where organizational performance becomes paramount.
Different indicators can be used to measure organizational performance and sustain competitive advantage in a global marketplace.
+e execution of the performance indicators is usually achieved through human resources, which stand as the core
element in sustaining the organization in the highly competitive marketplace. It becomes essential to effectively manage human
resources strategically and align its strategies with organizational strategies. We adopted a survey research design using a
quantitative approach, distributing a structured questionnaire to 305 respondents utilizing efficient sampling techniques. +e
prediction of bank performance is very crucial since bad performance can result in serious problems for the bank and society, such
as bankruptcy and negative influence on the country’s economy. Most researchers in the past adopted traditional statistics to build
prediction models; however, due to the efficiency of machine learning algorithms, a lot of researchers now apply various machine
learning algorithms to various fields, including performance prediction systems. In this study, eight different machine learning
algorithms were employed to build performance models to predict the prospective performance of commercial banks in Nigeria
based on human resources outcomes (employee skills, attitude, and behavior) through the Python software tool with machine
learning libraries and packages. +e results of the analysis clearly show that human resources outcomes are crucial in achieving
organizational performance, and the models built from the eight machine learning classifier algorithms in this study predict the
bank performance as superior with the accuracies of 74–81%. +e feature importance was computed with the package in Scikitlearn
to show comparative importance or contribution of each feature in the prediction, and employee attitude is rated far more
than other features. Nigeria’s bank industry should focus more on employee attitude so that the performance can be improved to
outstanding class from the current superior class.
