Abstract:
This study investigated the factors influencing school administrators’ responses to the newly
introduced online application system in Ekurhuleni, Gauteng. Governments around the world are
adopting the online application system as a method of rolling out applications in schools. Gauteng
Department of Education adopted the online application system to overcome problems emanating
from the manual application system. The study used the theory of Planned Behaviour as the
theoretical framework for the study. A quantitative research approach was implemented to investigate
the factors influencing administrators’ responses to the online application system. A total of 40
questionnaires were distributed to 40 administrators from 28 schools in Daveyton (Ekurhuleni Metro,
Gauteng), who worked with the online application system. A self-administered standardised
questionnaire was used in this study to collect data. The researcher used the Statistical Package for
Social Sciences (SPSS) software version 25.0 and SMART PLS 3.0 to analyse data. The findings
revealed that the administrators have significant skills, knowledge and experience concerning the
OAS, thus, can effectively move around the system with ease. However, the strength of their
capabilities determines the extent to which the system will be accepted.
